Service
IT Operations as a Service
Coverage
Service Areas
Comprehensive operational support across your infrastructure.
Service Desk
Patch Management
Backup Monitoring
Infrastructure Health
Tooling
Monitoring Stack
Modern observability tools for infrastructure visibility.
Metrics Collection
Visualization
Event Monitoring
Backup Monitoring
Process
Change Management
Structured approach to infrastructure changes appropriate for SMB environments.
Maintenance Windows
RFC-Lite Process
Emergency Changes
Change Documentation
Schedule
Patching Cadence
Defined patching schedules balancing security and stability.
| Patch Type | Frequency | Scope |
|---|---|---|
| Critical Security | 48 hours | All systems |
| Monthly Security | Monthly (Patch Tuesday +7) | Servers, workstations |
| Feature Updates | Quarterly | Windows feature updates |
| Third-Party Apps | Monthly | Browser, PDF, runtime updates |
Deliverables
Included
Excluded
Who It's For
Outcomes
Need reliable IT operations support?
Let's discuss your infrastructure and support requirements.